FELICIA LINCH

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Official Member

Professional Reputation
Management & Research

FELICIA LINCH

Attorney/Entrepreneur •
Consultant & Coach •

Strategic Planning & Development •

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Felicia describes herself as a ‘true child of the diaspora’ as her mother is from Barbados, Father from Nigeria and she was born in the U.K. She now lives and works in in the Caribbean, and has worked internationally including the U.K., Latin America and Africa. She is passionate about building nations by transforming organisations in both the private and public sector. As an Organizational Transformation specialist she has a unique approach integrating governance, strategy and transformational capabilities such as culture and leadership. She has been owner and Director of Kitch Consulting and Coaching Ltd since its original incorporation in 2007.

Felicia has managed large scale transformations in both the Public and Private Sector. Most recently assisting the Governments of the Turks and Caicos Islands and Montserrat. In TCI she facilitated the implementation of the Business Transformation strategy, including the implementation of several IT systems to improve Government Service delivery. For Montserrat she took over a Public Sector Reform Programme that had run into difficulty and was a Performance Improvement Plan. Under her leadership the Programme gained an A rating within 12 months.

Felicia has designed and facilitated numerous Leadership and Management Development and coaching programmes for amongst others, Deutshe Bank (U.K.), FirstCaribbean International Bank (Barbados), Williams Industries (Barbados) and has been an Executive Coach to business leaders within the Ansa McAL (Barbados) Ltd Group.

As Transition coach she frequently speaks at conferences on Leadership transitions, Performance management, Culture change, and business transformation and organizational excellence.

Felicia holds an LLB law degree from the University Of Wales College Of Cardiff (Wales). She passed the Inns of Court School of Law examination in 1992 which led to her becoming a U.K. Barrister in 1994. On changing career she gained an MBA from Kingston Business School (UK) and is a Chartered Member of the Chartered Management Institute (U.K.), and also a Chartered Member of the Chartered Institute of Personnel and Development (U.K.).

PASSIONS

MUSC


I sing and love all kinds of music but worshipping Jesus sets my heart on fire!

BUILDNG NATIONS


I long to see nations, especially of the Caribbean, prosper economically and for all people to be in good health and reach their full potential.

LEADERSHIP


I am a leader of diverse global teams and I love working with Purposed Leaders, i.e. those who have an innate sense of being called to achieve a vision or goal bigger than themselves to the benefit of others.

CAREER

Director and Principal Consultant
Kitch Consulting & Coaching Ltd ‍


2007 - present (Barbados)

Responsible for the strategic direction of the firm’s consulting division, and, also firm’s expert on Governance, Public Sector Reform, Strategic Planning, Organizational Development, and human resources.

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Business Transformation Expert
Crossmedia Designs LLC

Dec 2017 - Present 
(Barbados/USA (remote)

Crossmedia are transitioning from a web design company to a full-service digital marketing Agency. Conducted workshops with owners and staff to develop a Vision and Mission Statement and a framework of Core values. Also, contracted to facilitate the development of their strategic plan and review of their business model to align with the new strategy and re-positioning of the company.

Governance & Management Expert
Government of Belize

Dec 2016 – June 2017 (Belize)

Responsible for reviewing and analysing the management of rural water systems, including community involvement, reviewing and analysing legislations and policies impacting Village Water Boards (VWBs), including the selection and appointment processes, and roles and responsibilities and oversight responsibilities of the Ministry and the Boards, reviewing and analysing the lead Ministry’s oversight role of the Boards and water systems, conducting a feasibility study of possible solutions and recommendations for the efficient, effective and sustainable management of rural water systems and making recommendations to improve the legislative, institutional and financial management framework of VWB’s for its sustainability.

Consultant Director of the Business Transformation Programme
Government of Turks and Caicos Islands

June 2016 – July 2017
(Turks & Caicos Islands)

Responsible for the management of over 10 projects under the Business Transformation Programme. Completed a review of the Programme and developed a log-frame. Shortly Conducted a number of Lean management process workshops with the Immigration and Employment Services Project Team to facilitate the consultants development of a new Integrated Border Control and Work Permits IT System, engaged the private and public sector for the purpose of designing a Public Private Forum, developing policy briefings for Ministers to consider options related to Investment, Immigration and Employment, completed a road show of briefings to the MSME’s in the family islands and working with the EU COSME programme in the development of MSME’s in TCI. Developing a change and communication plan and associated workshops for projects under the Business Transformation Strategy.

"Kitch Consulting represented by Felicia Linch was appointed in 2016 as program director, for the Turks and Caicos Government’s Business Reform strategy, originally developed in 2014 and supported by the European Union Development Fund. The program was relabeled as The Business Transformation Strategy to highlight the fact that the focus was not as much on reforming practices as it was on innovation. 

To engage key public and private sector stakeholders a competitiveness conference was convened by Invest TCI at which Felicia was a presenter. Her presentation drove home in a simple but forceful way the origins of prosperity contrasting it with the classical theory on the subject of national competitiveness. Concluding that competitiveness is achieved through increased productivity by upgrading services and product through innovation. She was emphatic that national competitiveness in the end creates national prosperity as opposed to a country’s natural endowments, and the ease of doing business facilitates productivity. 

Felicia’s presentation was significant and to the point; it left no doubt that “The Business Transformation Strategy” can only be achieved through active involvement of all stakeholders, with the key influencers being Turks and Caicos Government and the local private sector. 

Her comprehensive grasp of the modern theory of national competitiveness makes her ideally suited as a facilitator in this crucial area of tremendous importance to resource challenged small countries."


Charles W. Misick MSc, OBE 
Minister of Turks and Caicos Islands Government
(2012 – 2016) – Government of Turks and Caicos Islands

Purposed4Leadership 
Access Website: purposed4leadership.com

This will be a new U.K. registered faith-based Community Interest Company that is currently being launched (Status should be officially established with U.K. companies house by September 2018).  It has a two-fold focus:

1) To practically equip lovers of Jesus to make a difference in
     their world by being Salt and Light in their communities.

2) To empower youth and other marginalized people, who are
     struggling in society and no-one notices as their needs are
     not physical but mental and emotional “To bind up the broken
     hearted”.

"I recently had the pleasure of attending one of Felicia’s conference workshops. Sometimes we attend conferences and forget what we learned. But today, three months later, I am still mindful of the challenges I was presented with that day. Felicia has an unwavering passion to improve the lives of each and every person in the room. She was personable and knowledgable in the front of the room, and also took her presentation to the next level by interacting and challenging us on an individual level. She did not merely smile and nod, but rather asked us tough questions to really get us to think about how we were facing the obstacles in our lives. Her questions challenged us to take that next step to move past the block and consider other options to dealing with a difficult workplace issue. If you want to move beyond where you are now in your business or in your life, I strongly recommend Felicia as a speaker, facilitator, and as a coach."

Jennifer Currency  SPHR, SHRM-SCP 
HR Advisor, Trainer, Coach, Speaker and Author  - Oncore Solutions Management

My company Kitch was sub contracted to lead a DFiD funded Public Sector Reform programme of the Government of Montserrat when it ran into problems and was placed on a Performance Improvement Programme.  I was the lead Programme Manager and successfully pulled the rating up to an A rating within 12 months.
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My company Kitch was contracted by CDEMA to develop an international standard Model structure for National Disaster Management Office’s capable of application across all the Participating States.  As the lead consultant I presented a Final report and Policy Paper to the CDEMA Council who approved the models, and also the Policy paper.
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During 2012-2013 I was contracted by the Inter-American Development Bank as a Monitoring and Evaluation Expert to monitor and evaluate various Government’s progress on Public Sector Management and developed summaries for contribution to the IDB Publication: “Building Effective Governments”.
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Successfully completed an MBA at Kingston Business School and was awarded the Chartered Institute of Management – Kingston Branch Achievement award for “best overall contribution to the MBA program in a supportive and constructive manner” (2002).
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Called to the U.K.Bar in 1994 (Inner Temple)
Note: This was under my maiden name Felicia Nkechi Bernadette OKOSI 

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Education

University of Surrey School of Management (Guilford, U.K.) 
   Nov 2006 – Oct 2007 
   Practitioners Status: Member of the Chartered Institute of
   Personnel and Development (MCIPD)
   (UK equivalent of the SHRM designation PHR)

•  Kingston Business School (Surrey, U.K.) 
    Sept 2000 – Nov 2001
    Master in Business Administration (MBA)

BPP School of Law (London) 
   Dec 1998 – Jan 1999 
   Passed Qualified Lawyers Transfer Test
   (Admitted to the role of solicitors 15.03.99.)

Inns of Court School of Law (London) 
   Sept 1991 – June 1992
   Bar Vocational Qualification (Admitted to the Bar 17.02.94)

University of Wales College of Cardiff (Wales)
   Sept 1988 – May 1991
   LLB Law Degree

Qualifications

• Lifeforming Leadership, VA, USA 
   Completed 2013
   Certified leadership and life coach

• Future Achievement International, USA 
   Completed 2017/18
   Certified Merit Profile Assessor and PLE mentor (Merit profile
   is a Character-based leadership assessment & diagnostic
   tool)

• Willis Towers Watson (formerly Saville Consulting) 
  Completed 2010
  Certified in the use of the Wave Psychometric Assessment
  tool

• Global Edge, Barbados, Caribbean – (2013/14)
  Trained Assessment Centre Manager - Executive Recruitment

Skills

• Transition and Leadership Coach
• Excellent Inter-personal Skills 
• Strategic Thinker

• Entrepreneurial
• Problem Solver

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