• Recruit, train, and manage staff to perform to the standards, and then create an  
   environment of achievement and accountability for the team to achieve desired results
   and behaviors.

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• Provide regular performance feedback through timely performance appraisals, personnel
   actions such as hiring, promotions, coaching, or counseling of staff. 

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• Work with home owners and real estate agents to develop workout solutions on mortgage
   loans where home owners are facing financial difficulties. 

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• Review and determine appropriate workout options based on financial packages, credit
   reports, appraisals, hardship information and client guidelines. 

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• Empower and train associates in the areas of operations and customer service.

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• Use in-depth product knowledge to answer the customer’s questions, and proactively
   explain and sell company products to meet the needs of the customer.  

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• Ensure compliance with all policies and standard operating procedures through regular
   meetings, observations, audits, and performance meetings.

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• Retention of staff through team building, motivation, leadership skills, training and skills
   development.

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• Reviewing staff quality, production levels and work habits.

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• Set goals and career paths for all staff members and provide an environment for
   success.

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• Ensure compliance with all regulatory and governmental standards, guidelines, rules and
   regulations, and Standard Operating Procedures.

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• Offer techniques and motivate team to meet aggressive, but achievable sales goals.

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• Continual training on programs, processes and procedures.

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• Prepare and maintain bi-weekly projection reports and pipeline reports.